Complaints procedure

If something has gone wrong, tell us. Most problems are fixed fastest with a phone call.

1. Raise it with the person dealing with your sale or tenancy, or call us on 01332 416 366.
2. If that does not resolve it, write to the director at 119a Friar Gate, Derby, DE1 1EX.

We acknowledge written complaints within 3 working days and send our final written response within 15 working days.

The Property Ombudsman

If you are still unhappy after our final response, you can refer your complaint to The Property Ombudsman within 12 months of that response. They will only look at it once our own process is finished.

The Property Ombudsman, Milford House, 43 to 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Telephone 01722 333306. www.tpos.co.uk

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